Support

Get Xport running.

Install fixes, known issues, and frequently asked questions. If you don't see your problem here, send it through the feedback form.

macOS install, "Xport Studio is damaged"

If macOS shows "Xport Studio.app" is damaged and can't be opened, that is Gatekeeper blocking an unsigned beta build. The app is fine, you just need to clear the quarantine flag macOS attached to the download.

One-line fix

Open Terminal (Cmd+Space → "Terminal") and paste:

xattr -cr /Applications/Xport\ Studio.app

Then launch Xport Studio normally. The warning won't appear again.

Why this happens

The beta isn't yet notarized through Apple's developer service. Once we have an Apple Developer account fully provisioned (in progress), signed builds will install cleanly with no Terminal commands needed.

Windows install, "Windows protected your PC"

SmartScreen flags unsigned executables from new publishers. To launch:

  1. Click More info in the warning dialog.
  2. Click Run anyway.

This is a one-time prompt. Windows code signing is coming in the next release wave.

Known issues (current beta)

  • First launch is slow. The engine warms up and downloads any missing model assets. Subsequent launches are fast.
  • Large model imports can stall the UI for a few seconds while indexing. Wait it out, your file isn't lost.
  • Audio Converter currently supports WAV, MP3, FLAC, OGG, M4A. AIFF support is in the next release.
  • Train Clone requires at least 30 seconds of clean reference audio. Less than that produces unstable results.

FAQ

Does Xport Studio send my audio anywhere?

No. Voice modeling, training, and processing run locally on your machine. The only network calls the app makes are: checking for updates, optional crash reports (Sentry, opt-in), and license verification once that ships. None of those send your audio.

What hardware do I need?

Apple Silicon (M1 or newer) for macOS, or Windows 10+ on a recent x64 machine. ~1.3–2 GB install footprint. We're targeting under 100 MB for the v2 application build.

Will my models keep working after the beta ends?

Yes. Your models, library, sessions, and exports live in your local ~/XportStudio directory and persist across installs. When a beta build expires, just install the latest version, everything carries over automatically.

Why does the app eventually stop launching?

Each beta build has a built-in expiry date so unsupported, outdated versions don't keep running in the wild. When you hit that date the app shows a dialog and points you to the latest download. Your local data is untouched.

How do I uninstall?

macOS: drag Xport Studio.app from /Applications to the Trash. Optionally delete ~/Library/Application Support/xport-studio and ~/XportStudio if you want a clean slate.
Windows: Settings → Apps → Installed apps → Xport Studio → Uninstall.

Can I share my beta build with a friend?

Please don't redistribute the installer directly, point friends to xportstudio.com so they get the latest signed copy with a fresh expiry. Each install should phone home its own crash reports and feedback.

I have a feature idea.

Send it through the feedback form with type set to "feature request." We read every reply.

Still stuck?

Email hello@xportstudio.com with your OS, the version number (Help menu → About), and a description of what went wrong. Screenshots help, paste them in or attach.