Support

Get Xport running.

Install fixes, known issues, and frequently asked questions. If you don't see your problem here, send it through the feedback form.

macOS install

Current macOS builds are signed and notarized by Apple. Gatekeeper accepts them, so the app installs and launches normally: drag it to Applications and open it. No Terminal commands, no workarounds.

Seeing a Gatekeeper warning?

That means you are running an old download from before the builds were notarized.

Grab the current version from the download section on the homepage and it will install cleanly. Your models, library, sessions, and exports carry over.

Windows install, "Windows protected your PC"

SmartScreen flags unsigned executables from new publishers. To launch:

  1. Click More info in the warning dialog.
  2. Click Run anyway.

This is a one-time prompt. Windows code signing is coming in the next release wave.

Known issues

  • First launch is slow. The engine warms up and downloads any missing model assets. Subsequent launches are fast.
  • Large model imports can stall the UI for a few seconds while indexing. Wait it out, your file isn't lost.
  • Audio Converter supports WAV, MP3, FLAC, OGG, M4A, AIFF, AAC, and OPUS. Anything outside that list is not supported yet.
  • Train Clone requires at least 30 seconds of clean reference audio. Less than that produces unstable results.

FAQ

Does Xport Studio send my audio anywhere?

No. Voice modeling, training, and processing run locally on your machine. The only network calls the app makes are: checking for updates, license activation, and downloading voice and training packs. None of those send your audio.

What hardware do I need?

Apple Silicon (M1 or newer) for macOS, or Windows 10+ on a recent x64 machine. The download is 624 MB on Mac and 369 MB on Windows. Voice and training packs download separately the first time you use them, so leave some extra room on your drive.

Will my models keep working after an update?

Yes. Your models, library, sessions, and exports live in your local ~/XportStudio directory and persist across installs. Update whenever you like, everything carries over automatically.

Do I have to keep downloading new versions?

No. Builds do not expire, and the app updates itself. It checks for a new version in the background and installs it when you quit, so you stay current without doing anything.

How do I uninstall?

macOS: drag Xport Studio.app from /Applications to the Trash. Optionally delete ~/Library/Application Support/xport-studio and ~/XportStudio if you want a clean slate.
Windows: Settings → Apps → Installed apps → Xport Studio → Uninstall.

Can I share my build with a friend?

Please don't redistribute the installer directly, point friends to xportstudio.com so they get the latest signed copy straight from the source.

I have a feature idea.

Send it through the feedback form with type set to "feature request." We read every reply.

Still stuck?

Email support@xportstudio.com with your OS, the version number (Help menu → About), and a description of what went wrong. Screenshots help, paste them in or attach.